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  • UNDP supported Al-Madinah municipality to establish an urban observatory network that proved instrumental in anchoring development planning at the provincial level around quantitative and qualitative urban indicators covering all sectors of the economy. For Saudi Arabia, as for the rest of the Islamic world, Al-Madinah is the second holiest city after Makkah. The significance of the city stems from the fact that it was the first capital in the history of Islam; it was founded over 14 centuries...
  • Citizen Government Engagement has proved a great tool for promoting community action.  SRLP was established in 2006 and spans a period of five years (2006-2010). The project initially targeted selected deprived districts in the Upper West, Upper East and Northern regions of Ghana, where poverty was most endemic specifically ten (10) districts and thirty-seven (37) communities in these three (3) regions until the end of 2008. Subsequently in 2009, SRLP took over other districts in the...
  • High-quality leadership development should be affordable and accessible to all people around the globe. Through our Leadership Beyond Boundaries (LBB) initiatives in Africa, the Center for Creative Leadership is putting leadership tools and models into the hands and hearts of grassroots leaders and local governments in Kenya, Uganda, Ethiopia. The Story:The Center for Creative Leadership (CCL) works with some 20,000 people – primarily corporate leaders from large organizations - each year...
  • The Government of Southern Sudan’s Ministry of Rural Water Supply and Sanitation aims to improve access to water supply and sanitation services for approximately eight million people living in rural areas. To achieve this, development and implementation of a comprehensive operations and maintenance system for water sources is essential. In order to set up a sound operations and maintenance system, reliable data on the functionality of water points is critical. Unfortunately baseline data...
  • Problems facing Tonga’s health care system intensified in the 1990s leading eventually to a decision by the government to address the ”core problem” - the Ministry of Health’s planning, management, and coordination capacity. This case explores how attempts to enhance MoH’s organizational capacity, and improve its organizational culture, were aided by: consistent and strategic leadership and political support, participatory approaches, a clear sense of the capacity...
  • In 2006, Liberia’s only functioning seaport was a quagmire, riddled by corruption, cargo theft, and a glut of untrained workers. These problems combined to slow the delivery of relief supplies that were badly needed after a 14-year civil war, which had ended three years earlier. A battle site, the Freeport of Monrovia suffered from war damage and years of neglect. It was in danger of shutting down completely. The responsibility to upgrade the infrastructure and improve...
  • In 2008, Ghana held a peaceful run-off in a hotly contested presidential race, breaking the pattern of violence that had afflicted elections in Nigeria, Kenya, Zimbabwe and several other African countries during the same period.  Since the advent of multi-party democracy in 1992, Ghana had held three consecutive elections that observers regarded as relatively free and fair.  However, the 2008 presidential race generated concern.  Previous elections had revealed substantial ethnic...
  • This case study is a capacity development program in an urban poor community who was deprieved of an access to sustainable water supply for along period of time due to their resistance to pay because of distrust to the local government who manage the water system. This about an 8 storey Tenement Building built in 1969 occupied by 2000 low income to poor families.Calamities caused this building to be condemn. the families did not vacate their units, stop paying amortizations, electricity...
  • Samarthan, Government of Chhattisgarh and UNDP collaboratively implemented the project on rural decentralisation, which focused on building capacities of the panchayats for decentralised planning. The case is on the impact of the interventions. The project “Rural Decentralization and Participatory Planning for Poverty Reduction” is a joint initiative of Planning Commission and UNDP. The Government of Chhattisgarh and Samarthan are implementing the project in the sampled locale i.e....
  • The Democracy Trust was conceived as a policy advocacy tool to encourage commitment to the PRSP process among political parties. By ensuring that political parties publicly back policies of development and poverty eradication, the trust has granted the Honduran population a mechanism to hold elected officials to their obligations, and to demand their right to improved and sustainable services. As well, commitments to development thus become state policies and no longer belong solely to the...
  • Citizens grading government agencies for performance and publishing the results in the mass media: this is the essence of the report card methodology initiated by the Public Affairs Centre in Bangalore. The centre conducts client satisfaction surveys among lower income groups, assessing their approval of public service providers such as electricity and water supply departments. The findings are publicly shared as report cards, setting new standards of public ...
  • This case story elaborates on the achievements made in areas of improving sanitation and hygiene in Ethiopia through a capacity development initiative. This involved promotion of a community-led sanitation approach to influence behaviour of rural communities to stop open defecation and adopt safe sanitation and hygiene practices. Ethiopia is one of the Sub-Saran African countries with low access to sanitation and hygiene. According to the country sanitation report (2008), only half of its...
  • In 2006, Saidi Mwema, Tanzania's newly appointed Inspector General of Police, launched a long-term reform program that sought to address the rising incidence of crime, the negative public perception of the police, and the lack of police personnel and resources.  The police service suffered from decades of financial neglect and a poor reputation.  Its initial mandate emphasized regime policing, which oriented the police toward maintaining law and order for the protection of the...
  • This Capacity Development Brief summarizes the results of a multidonor team review of four examples of post-crisis capacity development interventions in the Solomon Islands in 2005–08 whose performance was frequently cited as successful by local stakeholders. Although not based on post-project evaluations, the review found a number of patterns and potential lessons: (1) responding to immediate needs fosters national ownership, (2) “quick wins” can lay the basis for wider...
  • Recent experience with monitoring and evaluation (M&E) in Uganda has shown how M&E can be developed to contribute to national capacity building, rather than become a demanding, but unproductive data collection exercise. Symptoms of M&E overload have been addressed by assigning coordination responsibility to the Office of the Prime Minister. Prospects are now improving for aligning M&E capacity with strengthening cost-effectiveness and achievement of value for money in service...
  • In 2006, Indonesian economist Sri Mulyani Indrawati took on a huge and knotty problem: bringing order and efficiency to the Indonesian Ministry of Finance, an organization of 64,000 employees. At the time, many Indonesian citizens viewed the ministry as corrupt and unaccountable, exemplifying the failures of the entire government. President Susilo Bambang Yudhoyono had appointed Mulyani because of her reputation as a tough-minded reformer and a savvy manager. Mulyani ascribed the...
  • Sanitation and hygiene is a major issue in Uganda. Yet the problem may not be that the government is paying too little attention to water, but too much. One might reasonably assume that the Ministry of Water and Environment (MWE) is solely responsible for improving sanitation and hygiene in the country, but it is not. It is only responsible for sanitation in public places and at new water points, while the Ministry of Health (MOH) is responsible for improving sanitation and hygiene in homes and...
  • After nearly a decade of civil war, Somaliland declared independence in 1991 amid high expectations. Though the war had left the East African country desperately poor and deeply divided, the rebel organization that had won liberation, the Somali National Movement (SNM), had taken steps to ensure that peace and public order would be preserved in the run-up to a transition to civilian government in May 1993. Yet scarcely a year into its administration, the SNM imploded, unleashing a...
  • Although Bangalore had long been considered one of India's premier metropolitan areas, government agencies largely failed to respond to the city's rapid growth during the information technology boom of the 1990s.  During that period, essential public services such as electricity, water and garbage collection fell into disarray, while property-tax revenue stagnated.  Upset by collapsing public infrastructure, civil society groups began to demand broad reform of Bangalore's...
  • In 1999 the Azerbaijan National Agency for Mine Action (ANAMA) was established to clear mines and unexploded ordnance (UXO) in the areas affected by the six-year long Nagorno-Karabakh war. ANAMA’s was also charged with coming up with a plan for the development and resettlement of over one million internally displaced people (IDPs). Further, impoverished by the conflict with Armenia, Azerbaijan had failed to take advantage of its oil reserves and depended on UNDP and other donors for...