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  • The government and donors have come together in Tanzania to institutionalize a system of incentives within the public service. The Selective Accelerated Salary Enhancement scheme (SASE) offers a potentially sustainable solution to salary incentive problems within the wider context of pay reform, and is part of the overall government’s Public Service Reform Programme (PSRP). Aimed at addressing low motivation, uncompetitive salary structures and constraints on capacity development, SASE targets personnel with the greatest impact on service delivery. In providing an opportunity for donors...
  • The Government of Tanzania, with the help of the international development community, has made genuine progress in building a capacity to design and manage public service reform. A number of factors appear to have come together in a systems way to produce the direction and energy needed to make progress in Tanzania in public service reform, particularly the fact that the PO-PSM had the space to develop its identity, capacity and confidence. This permitted government managers to pursue positive approaches to public service reform. Morgan, P; Baser, H. 2007. Building the capacity for managing...
  • Future search is a task-focused planning meeting used all over the world. Together, diverse groups of stakeholders explore their past, present and desired future, confirm common ground, and commit to joint action plans. In Sudan, the United Nations Children’s Fund (UNICEF) and Operation Lifeline Sudan (OLS) employed a future search to help imagine a vision of peace for the children in the south of the country, where war has raged for many years. UNICEF hoped this would help place consideration of the lives of children outside the context of political disagreements and inspire everyone...
  • Convened by the South African NGO Coalition (SANGOCO), the War on Poverty Forum collected numerous anti-poverty programmes around a common agenda: holding public hearings to solicit a wide range of perspectives from ordinary citizens on key policy issues such as health, the environment and housing. A large number of the responses called for redressing grievances, for which separate mechanisms were established. This voice mechanism proved capable of culling a rich and informative body of public opinion. Source: Lopes and Theisohn (2003) Ownership Leadership and Transformation: Can We Do Better...
  • The National Action Committee Western Cape (NACWC) case was unique in a number of respects. It came at a time of rapid institutional and organizational change in South Africa as the country moved into the post-Apartheid s period. It was an effort by groups in the non-profit sector to introduce a ‘new institutional form’ that would be aimed at reforming the public sector from the outside. And despite many advantages, the experiment ended up with outcomes that none could have foreseen at the outset.   For the complete case story, please see the PDF file attached below.
  • The People First Network, or PFnet, is an initiative providing email access through innovative, low-cost technology. Remote locations across the Solomon Islands connect to the Internet using a simple computer, short-wave radio and solar power. The network helps communities keep in touch, participate in governance, find educational opportunities and generate new sources of income. This case illustrates how IT innovations can build on available local resources, making technology work for less privileged communities and bridging the digital divide. Source: Lopes and Theisohn (2003) Ownership...
  • This is one of three country reviews, including Vietnam and Mozambique, done for the study “Provision of technical assistance personnel: What can we learn from promising experiences?” After 5 years of violence, the Solomon Islands Government (SIG) requested outside assistance to bring peace to the country. Australia agreed to work with the Pacific Islands Forum and 15 other states in the region to field the Regional Assistance Mission to Solomon Islands (RAMSI), whose aim is twofold: stabilization, and strengthening the state, particularly through reforming the core institutions...
  • Sierra Leone like Uganda, Rwanda and Mozambique offers an interesting case study on post-war reconstruction and capacity building in Africa. This small West African country became embroiled in a violent armed conflict in March 1991 when a small group of fighters of the Revolutionary United Front (RUF) aided by Charles Taylor’s National Patriotic Front of Liberia (NPFL) attacked Bomaru, a small village in eastern Sierra Leone. The war and the subsequent state collapse that followed could be attributed to a number of interrelated factors. Initially, many commentators on the Sierra Leone...
  • Rwanda provides a promising example of working with rural communities on local development. During the national PRSP process, a pilot project turned to the traditional grass-roots practice of collaborative self-help, known as ubudehe, as a basis for planning and implementing development initiatives. The government and donors embraced the strategy, recognizing that communities were capable of defining their own problems, priorities and solutions, and should be backed by supportive policy actions and access to resources. In the process, a major shift occurred through simplified procedures that...
  • The Rwanda Revenue Authority (RRA) was established in 1997, charged with administering the collection of taxes and customs and excise duties on behalf of the government. In just six years, it has become a performing and respected institution that has helped increase domestic revenue generation from 9.5% to 13% of GDP. This case study identifies a number of success factors that have contributed to this remarkable achievement. A locally driven transformation process. This has been a locally driven transformation process, underwritten by strong ownership, and driven by a decisive leadership;...
  • The state of capacity-building in Rwanda is an outcome of historical developments during the colonial and post-colonial periods, the genocide of 1994, and developments in the post-1994 period.  This report summarizes key study findings and presents them as lessons from experience and best practices from Rwanda. For the complete case story, please see the PDF file attached below.
  • This paper explores capacity development and related performance improvement within the context of local governance in the Republic of the Philippines over a 13-year period. It focuses on the development of 'local government units' (cities and municipalities) that in the Philippine political structure are a second tier of government with specific functions devolved to them by the central government. The paper describes the local government units and the enabling and regulatory environment in which they function as a system that is evolving and becoming stronger at the same time as the...
  • The Philippines’ Bureau of Agricultural Statistics (BAS) was established in 1987 to provide reliable and timely agricultural statistics. It has since emerged as a vital contributor to improved agricultural policy-making, programming and project formulation, and enjoys a premier status as a producer and disseminator of high quality information. The BAS story is one of an institution receiving constant and incremental technical cooperation for capacity development, which was provided synergistically by a number of agencies over time, growing steadily in quality and sophistication. The BAS...
  • G-Watch, or Government Watch, is a civil society initiative in the Philippines for monitoring public sector expenditure. The group promotes transparency and citizen’s participation in governance, helping to hold government departments accountable. Involving a wide variety of stakeholders, such as policy research institutes, academia and international agencies, the project has spotlighted a number of cases of government profligacy, non-existent projects and bad management. Working with young university graduates, who photograph and research public projects, G-Watch then compares these...
  • Retention of local talent in developing countries is a challenge that requires an organization to understand the culture and motivations of individuals. For a private company, keeping local staff has definite business advantages, but there is also an associated societal responsibility in developing the nation’s human resources. To hold on to local talent, public and private institutions must develop an integrated strategy encompassing skill-building, financial and cultural dimensions. This is precisely what Accenture, a global management consulting firm, attempted in its operation in...
  • The present assessment of technical cooperation (TC) in the Philippines takes a broad reading of the term capacity development. It looks at capacity as the ability to achieve several aims, including analysing and setting goals, and identifying the tasks and functions to reach these goals. Capacity also includes the ability to establish effective processes and mechanisms for participation and accountability, and to institute norms and values, rules and incentive structures to improve performance or realize a goal. This study looks into the “whose capacity” issue, and recognizes...
  • The present assessment of technical cooperation (TC) in the Philippines takes a broad reading of the term capacity development. It looks at capacity as the ability to achieve several aims, including analysing and setting goals, and identifying the tasks and functions to reach these goals. Capacity also includes the ability to establish effective processes and mechanisms for participation and accountability, and to institute norms and values, rules and incentive structures to improve performance or realize a goal. This study looks into the “whose capacity” issue, and recognizes...
  • This report is based on a study of reforms in Papua New Guinea’s health sector. The study was funded by the Australian Agency for International Development (AusAID) and undertaken by the European Centre for Development Policy Management (ECDPM) as part of a larger international study on Capacity, Change and Performance. The wider study is being coordinated by ECDPM under the aegis of Govnet, the working group on governance and capacity development of the OECD’s Development Assistance Committee (DAC). Drawing on the framework adopted for the broader ECDPM study, this report...
  • The study sought to examine capacity-building experiences from four post-conflict African countries: Uganda, Rwanda, Mozambique and Sierra Leone. Liberia was dropped because of logistical problems. The main objective of the study was to draw conclusions and present recommendations that would provide a guide to policies, strategies and instruments for post-conflict capacity-building initiatives by the African Capacity Building Foundation (ACBF). In addition, the study aimed at contributing to an informed dialogue on the Foundation’s ability to respond more effectively and efficiently to...
  • Following the floods and cyclones of 2000 and 2001 in Mozambique, the government set in motion a post-flood reconstruction programme, quickly revealing its leadership as well as its ability to rally the international community and perform a number of functions efficiently and transparently. Strong government commitment to programme goals provided the incentive for donors to pledge significant resources and agree to work largely through the national system, including the government’s budget. In turn, this helped strengthen accountability and transparency, while avoiding complex and...