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  • Over the last two decades, Venezuela has developed its fledgling oil sector, at first heavily dependent on foreign expertise, into a major global energy player with progressively higher levels of indigenization. This took place through a combination of prudent policy-making and effective corporate management strategies. Capacity development has been most spectacular in the sub-sector of oil-related engineering and construction, which has involved joint ventures and development of technological capabilities. The result is an internationally competitive engineering and construction sector in...
  • Ukraine faces one of the world’s fastest growing HIV/AIDS epidemics. Glimpsing the potential enormity of the impact on present and future generations, it has turned to UNDP’s Leadership for Results Programme, used around the world to shift perspectives and develop the capacity to take action. The strategy is simple yet effective: bring together key change agents and influential community members; offer them the opportunity to respond to the epidemic in a deeper and more systematic way; invest in developing their ability to be compelling and innovative leaders; and expand their...
  • Support to decentralized governance in Uganda began in 1995 with the District Development Project (DDP), which explored ways to empower local governments and communities to identify, deliver and sustain locally determined investment priorities. It also offered practical lessons that could feed into the development of national policy and procedures. The pilot defined, tested and applied participatory planning, allocation and investment management procedures, and developed a system of incentives and sanctions for local governments linking capacity development with improved performance,...
  • 2004 Volker Hauck
    St Mary’s Hospital, known locally as the Lacor Hospital, in Gulu district of Northern Uganda, formerly an isolated Catholic missionary hospital, is now fully integrated into the Ugandan health system. The case study describes how the hospital has grown into a centre of excellence, setting an example for the rest of the health system and helping to build health care capacity for the whole country. With 474 beds, Lacor is the second largest medical centre in Uganda. It is an extraordinary example of capacity development, adaptation and performance in a region characterised by an 18-year...
  • 2003 Severine Rugumamu, Osman Gbla
    After about five years of learning by doing, mobilizing internal political coalitions, reforming and streamlining government structures, accumulating and nurturing a critical mass of technocrats in key civil service positions, the government of Uganda gradually institutionalized policy management in general and capacity building in particular. This report presents lessons of experience and best practices distilled from this latter period.
  • Turkey has developed an innovative way for fostering interaction and dialogue among community members and municipal authorities in local decision-making. Across a number of cities, through a combination of locally driven initiatives and national level support, consultative mechanisms have sprung up to engage an array of local actors. In many cases, this has changed the landscape of municipal governance. And while securing the approval of the central government has been crucial, the wider Local Agenda 21 initiative, as well as international events such as the 1996 Habitat II conference,...
  • In Tanzania, a twinning programme between a local research institute and a counterpart Norwegian group developed sustainable organizational capacities around the principle of equitable partnership. Following the Norwegian Agency for Development Cooperation’s (NORAD) policy precept of “recipient responsibility”, it was up to Tanzania’s Institute for Development Management (IDM) to strike a suitable arrangement with Norway’s Agder University College. The foundations of a collaboration built on trust and common interest slowly grew as the two institutions got to...
  • Relations between Tanzania and the donor community deteriorated during the early 1990s. A high-level group of experts, appointed to investigate the problems, proposed ways to put the relationship back on track. Seven years later, a radical change of rules has brought the two sides back together. An independent monitoring mechanism now helps to hold the partners to account, recommending regular improvements based on impartial and transparent assessments. The group’s findings are widely accepted and respected, providing a sound guide for the implementation of essential capacity...
  • The government and donors have come together in Tanzania to institutionalize a system of incentives within the public service. The Selective Accelerated Salary Enhancement scheme (SASE) offers a potentially sustainable solution to salary incentive problems within the wider context of pay reform, and is part of the overall government’s Public Service Reform Programme (PSRP). Aimed at addressing low motivation, uncompetitive salary structures and constraints on capacity development, SASE targets personnel with the greatest impact on service delivery. In providing an opportunity for donors...
  • 2007 Peter Morgan, Heather Baser
    The Government of Tanzania, with the help of the international development community, has made genuine progress in building a capacity to design and manage public service reform. A number of factors appear to have come together in a systems way to produce the direction and energy needed to make progress in Tanzania in public service reform, particularly the fact that the PO-PSM had the space to develop its identity, capacity and confidence. This permitted government managers to pursue positive approaches to public service reform. Morgan, P; Baser, H. 2007. Building the capacity for managing...
  • Future search is a task-focused planning meeting used all over the world. Together, diverse groups of stakeholders explore their past, present and desired future, confirm common ground, and commit to joint action plans. In Sudan, the United Nations Children’s Fund (UNICEF) and Operation Lifeline Sudan (OLS) employed a future search to help imagine a vision of peace for the children in the south of the country, where war has raged for many years. UNICEF hoped this would help place consideration of the lives of children outside the context of political disagreements and inspire everyone...
  • Convened by the South African NGO Coalition (SANGOCO), the War on Poverty Forum collected numerous anti-poverty programmes around a common agenda: holding public hearings to solicit a wide range of perspectives from ordinary citizens on key policy issues such as health, the environment and housing. A large number of the responses called for redressing grievances, for which separate mechanisms were established. This voice mechanism proved capable of culling a rich and informative body of public opinion. Source: Lopes and Theisohn (2003) Ownership Leadership and Transformation: Can We Do Better...
  • 2004 Peter Morgan
    The National Action Committee Western Cape (NACWC) case was unique in a number of respects. It came at a time of rapid institutional and organizational change in South Africa as the country moved into the post-Apartheid s period. It was an effort by groups in the non-profit sector to introduce a ‘new institutional form’ that would be aimed at reforming the public sector from the outside. And despite many advantages, the experiment ended up with outcomes that none could have foreseen at the outset.   For the complete case story, please see the PDF file attached below.
  • The People First Network, or PFnet, is an initiative providing email access through innovative, low-cost technology. Remote locations across the Solomon Islands connect to the Internet using a simple computer, short-wave radio and solar power. The network helps communities keep in touch, participate in governance, find educational opportunities and generate new sources of income. This case illustrates how IT innovations can build on available local resources, making technology work for less privileged communities and bridging the digital divide. Source: Lopes and Theisohn (2003) Ownership...
  • 2007 Heather Baser
    This is one of three country reviews, including Vietnam and Mozambique, done for the study “Provision of technical assistance personnel: What can we learn from promising experiences?” After 5 years of violence, the Solomon Islands Government (SIG) requested outside assistance to bring peace to the country. Australia agreed to work with the Pacific Islands Forum and 15 other states in the region to field the Regional Assistance Mission to Solomon Islands (RAMSI), whose aim is twofold: stabilization, and strengthening the state, particularly through reforming the core institutions...
  • 2003 Severine Rugumamu, Osman Gbla
    Sierra Leone like Uganda, Rwanda and Mozambique offers an interesting case study on post-war reconstruction and capacity building in Africa. This small West African country became embroiled in a violent armed conflict in March 1991 when a small group of fighters of the Revolutionary United Front (RUF) aided by Charles Taylor’s National Patriotic Front of Liberia (NPFL) attacked Bomaru, a small village in eastern Sierra Leone. The war and the subsequent state collapse that followed could be attributed to a number of interrelated factors. Initially, many commentators on the Sierra Leone...
  • Rwanda provides a promising example of working with rural communities on local development. During the national PRSP process, a pilot project turned to the traditional grass-roots practice of collaborative self-help, known as ubudehe, as a basis for planning and implementing development initiatives. The government and donors embraced the strategy, recognizing that communities were capable of defining their own problems, priorities and solutions, and should be backed by supportive policy actions and access to resources. In the process, a major shift occurred through simplified procedures that...
  • 2004 Anthony Land
    The Rwanda Revenue Authority (RRA) was established in 1997, charged with administering the collection of taxes and customs and excise duties on behalf of the government. In just six years, it has become a performing and respected institution that has helped increase domestic revenue generation from 9.5% to 13% of GDP. This case study identifies a number of success factors that have contributed to this remarkable achievement. A locally driven transformation process. This has been a locally driven transformation process, underwritten by strong ownership, and driven by a decisive leadership;...
  • 2003 Severine Rugumamu, Osman Gbla
    The state of capacity-building in Rwanda is an outcome of historical developments during the colonial and post-colonial periods, the genocide of 1994, and developments in the post-1994 period.  This report summarizes key study findings and presents them as lessons from experience and best practices from Rwanda. For the complete case story, please see the PDF file attached below.
  • This paper explores capacity development and related performance improvement within the context of local governance in the Republic of the Philippines over a 13-year period. It focuses on the development of 'local government units' (cities and municipalities) that in the Philippine political structure are a second tier of government with specific functions devolved to them by the central government. The paper describes the local government units and the enabling and regulatory environment in which they function as a system that is evolving and becoming stronger at the same time as the...