Rural Telecentre scheme to improve access to e-governance services

Bhavya Ghoswami

The Nemmadi telecentre project was a public-private initiative started in 2004 that sought to improve the delivery of e-governance services to rural citizens. The project took place in Karnataka, where the government had already been recognised for promoting citizen centric practices of governance in order to create a more transparent and accountable model of government services.

The use of information and technology were key to this activity. Through partnerships with several of private organizations a number of telecentres were set up across the state to overcome all technological hurdles. The scheme ran in one area for a year before expanding across the entire region, there are now over 800 telecentres across the state.

The adoption of this scheme now means that even citizens in remote locations can access government services, thus improving their well-being. The e-governance schemes further expansion has meant the government of the region must continue to be transparent and inclusive to all citizens. The programme has also been key in increasing employment and government revenue.

Year of publication: 
Other collections
Themes and sectors: 
Themes and sectors: 
Information and communications technology
Case story length: 
232 pages

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