Kenya - Local organisational transformation as the key to sustainable water service delivery in peri-urban areas

The ongoing water sector reforms in Kenya focuses on transformation of publicly managed water service delivery institutions into socially responsible commercial entities. This case describes how Capacity Development services have been instrumental in improving social and commercial performance of water service providers in two small towns of Northern Kenya.

Background for SNV’s Capacity Development services Unsustainable water service provision: Until 2002, water service delivery in Kenya was under the direct control of public institutions, mainly the local authorities, the National Water Conservation and Pipeline Corporation, and the Ministry of Water and Irrigation (MoWI). These institutions lacked professionalism and customer focus. This resulted into a very low cost recovery, high water loss (commonly known as unaccounted for water – UfW), low water quality and inadequate funds for maintenance of assets. Limited resources were available for service expansion to poorer and under-served areas. At these trends, Kenya would not be able to reach MDG targets.

Year of publication: 
UNDP Capacity is Development knowledge fair
Themes and sectors: 
Water supply

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