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  • When the Moroccan government began deregulating its telecommunications industry, it first split post and telecommunications services and then set up a National Agency of Telecommunications Regulations. A cell phone license was issued that attracted international interest and earned the country $1.1 billion. The state-owned Maroc Telecom went private after extensive modernization, and phone access skyrocketed over a period of seven years, from 4.5 to 20 lines per 100 inhabitants. Morocco’s...
  • In the aftermath of a brutal war, a Cambodian government programme for decentralizing governance is resurrecting local capacities to manage development funds, while respecting the rule of law, human rights, environmental concerns and so on. Called Seila, the programme has also created a system for funnelling resources from central to local government bodies. The Seila experience features many potential lessons for countries emerging from conflict, proving that if donors and reconstruction...
  • The daily reality of overwhelmed health and social services in many developing countries confronts staff in these fields with seemingly insoluble problems. While many contribute considerable knowledge and skills, they often lack the encouragement to act self-reliantly and effectively to address the issues that arise. Action research offers a way out of this dilemma, because it elicits existing knowledge and then devises appropriate responses to challenges, in tandem with all concerned. Since...
  • From the time water and sanitation sector reforms started in Zambia in the late 1980s, NGOs and Civil Society Organisations had no defined space for their collective participation. As a result, their influence on policies and service delivery has been limited. Most NGOs have been focusing on implementing community projects with little collaboration with government institutions at national, provincial, district level and with other stakeholders. Similarly their interactions with communities have...
  • With financial assistance from the Irish embassy and the embassy of the kingdom of The Netherlands, SNV supports since 2007 fruit marketing cooperatives in Southern Ethiopia. SNV strengthens the cooperatives through facilitating business to business arrangements, business planning and improved operational management, and access to critical services. Results of the support to two fruit cooperatives with a focus on respectively mango and highland fruits are described. Both cooperatives had...
  • UNDP launched community telecenters aiming: Enhance use of ICT in social and economic development Contribute to bridging digital disparity between cities and rural areas generate job opportunities Assist small sized communities to use technologies and empower women Participate actively in communities’ social and economic activities. Under this project, 44 community telecentres were established in most rural,remote and deprived areas within Syrian governorates. These centers offer...
  • This is a story of how Ecological Sanitation has changed peoples’ lives in three poor communities in the Philippines and how the partnership between a Local Government Unit and an NGO that share a common desire to help the poor can bring about social change in communities. Three low-income, water-scarce communities in San Fernando City, La Union Province in northern Philippines adopted Ecological Sanitation (Ecosan) in 2004 and successfully improved their health and environment conditions...
  • A police to police arrangement between the Royal Papua New Guinea Constabulary and the Australian Federal Police commenced in 2008. The approach is different focusing on joint venture using behavioural change and improvement in service delivery. The focus is not on what is done, but how it is done. The Royal Papua New Guinea Constabulary (RPNGC) is the national police force of Papua New Guinea and while many associate contemporary law and order problems with lack of resources and low police...
  • LumenSoft Technologies Pvt. Ltd. was started ten years ago as an incubation project at the Lahore University of management Sciences. The incubation model helped in starting a chain reaction, which has been instrumental in capacity building of young graduates in the IT sector. In the spring of 2000, three graduates, one female and two males, of MS in computer sciences at LUMS( Lahore University of Management Sciences) decided to start a software house. Thus the LumenSoft Technologies Pvt. Ltd....
  • The case story describes UNDP Myanmar’s experience of working with more than 5000 self reliance groups and how the investments in capacity development complemented by livelihood support have influenced the lives of more than 50,000 women. The concept of Self Reliance Group (SRG) was introduced in 1998 based on the Indian NGO Myrada model of Self Help Groups. Currently there are more than 5,000 SRGs in Myanmar facilitated by UNDP through its projects. The objective of working through the...
  • The results are already apparent, as teachers and students are engaging in a wide range of educational activities that integrate technology, curriculum-based collaborative projects. they collaborating to share their experiences and enhance their technical and pedagogical skills, which have empowered them to use creativity in their daily lessons. The Ministry of Education (MoE) has realized the importance of focusing on the human capital development factors in line with the future knowledge-...
  • The Tsunami combined with the end of the 30-year conflict in 2005 had a significant impact on the Provincial Government. The theme of the recovery was to build back better, however the challenge has been to sustain the recovery in which the Government and international community invested over $6 billion. When the Tsunami hit Aceh in 2004, the Government of Indonesia (GoI) developed a strategy to rebuild back Aceh better than before the Tsunami. However, thirty years of conflict had severely...
  • UNDP-Government of India collaboration piloted an initiative in select villages for strengthening local governance. It built capacities of villagers and elected representatives through independent animators,State and non-State actors. Informed participation in local governance increased leading to village micro plans. Learnings were incorporated in future programmes and policy. In 1993-94, India amended its Constitution to introduce a third tier of governments (apart from national and state...
  • In India planning is imposed from above which ignores local needs and priorities. The case describes a Panchayat in India which conducted its wn microplanning exercise and determined its need and priorities. Decentralization is a vital necessity for local empowerment and to achieve greater impact in combating poverty. Devolution of powers through constitutionally mandated bodies with an objective to reduce poverty through an empowerment strategy creates space for people to effectively...
  • High-quality leadership development should be affordable and accessible to all people around the globe. Through our Leadership Beyond Boundaries (LBB) initiatives in Africa, the Center for Creative Leadership is putting leadership tools and models into the hands and hearts of grassroots leaders and local governments in Kenya, Uganda, Ethiopia. The Story:The Center for Creative Leadership (CCL) works with some 20,000 people – primarily corporate leaders from large organizations - each year...
  • SDI operates as a transnational network of local slum dweller organizations that have come together to form federations of the urban poor. Their mission is to ‘link urban communities from cities across the south to transfer and adapt the successful mobilization, advocacy and problem solving strategies they develop in one location to other cities, regions, and countries’.
  • This case story is a reflection on the cooperative efforts of the national parliaments of the Great Lakes Region and Horn of Africa in the reduction of small arms. Few other regions in the world have been hit so hard by so many wars and domestic conflicts as the countries in the Great Lakes Region and the Horn of Africa over the past fifteen years. Traders and brokers of small arms cool-headedly spotted the opportunities in these regions. Local demand was huge as many militia and rebel groups...
  • In preparation for Ecuador’s general elections in April and May 2009, the Organization of American States and the Mexican Electoral Federal Institute (IFE) signed an agreement to provide electoral cooperation to Ecuadorian electoral authorities. To support this initiative they combined efforts with the Electoral Tribunal of the Federal Judiciary of Mexico (TEPJF) by sending experts to Ecuador to collaborate with CNE Staff in electoral organization, communication, electoral training, and...
  • El Instituto de la Defensa Pública Penal es una institución autónoma del sistema de justicia de Guatemala. Su estructura organizativa funcional está orientada y va dirigida a la población de escasos recursos económicos, que buscan tener acceso a la justicia y que se vele por el respeto al debido proceso. Asimismo se da atención a mujeres, niñas y adolescentes víctima de violencia en todas sus formas, cumpliendo nuestra misión, mediante asesoría y asistencia jurídica gratuita.
  • Following the analysis of the components in the value chain as well as production, harvesting, bulk, travel, processing, marketing and consumption, three key areas in the banana value chain needed to be solved: improvement of the quality of the produce, access to markets and access to financing. In the case of the banana producers of Manhiça, SNV is facilitating to solve these issues to 500 Manhiça small farmers, located 75 kilometres North of Maputo City, in the South of Mozambique. Improving...